Bad service from Standard Bank

My husband has a titanium account with Standard Bank. He wanted to get a secondary card for me. We were asked to come in to the Cornubia branch to apply. We did and completed all the necessary forms with FICA documents. We were told it takes a maximum of 5 working days to get the card. That was on 19 August 2019, to date we have had no feedback or correspondence from Standard Bank. We went into the Cornubia branch again on the 29 August 2019. They claimed it was still with the credit card division. This is bad service, with lack of respect for clients.