Bad service from Standard Bank

I am a very unhappy Prestige client of Standard Bank. I am disgusted at the service i have received thus far with regards to my Revolving Credit Loan Account. This account was settled in full on the 16 March 2018 but no update was sent to Trans-Union, resulting in my credit score to drop very low. Last year I app**** for a bond at SA Home-loans and was declined because of this account still reflecting on my name. I contacted Standard Bank and they sent me a closure letter confirming that my Revolving Credit Loan Account is settled and closed. The loans department was notified about this problem and I thought it would be the end of that but to my surprise it was not. I app**** for credit at another institution on Friday 13 September 2019 and was declined because of having a very low credit score due to this Revolving Credit Loan Account still reflecting on my name. I am beyond upset because I expect my bank of choice to protect my name but instead they are damaging it and no apology will make it better. I contacted Trans-Union today (17 September 2019) to find out why this account is still on my name and according to them, Standard Bank last updated my record in February 2018, a month before i settled this account. What makes this situation worse is the fact that I have app**** for so many jobs and haven't received any feedback because a credit check is first done before you are even considered for the position. I am so disappointed in Standard Bank and are highly considering to take further steps. Like I said no apology will fix this as my name has been made bad because of Standard Bank and a person's credit record is very important for a better future especially in a case of financial aid in an emergency which I find myself in now. I was declined more than once and embarrassed but most of all I could have missed my breakthrough to a better job. I hope that no one will have to go through this as it's not a good feeling at all.

Thanks a lot Standard Bank!