Bad service from STANDARD BANK

Bad service at standard bank.Me and my wife that works for the standard bank Bayside table view Cape Town went to the presteads banker Layla and we told her that we want to pay our debt and then apply for a bond and asked her after we paid the accounts do we wait a month or two for the credit beuru's to be updated as we can not afford for a bond application to be declined because of the credit beuru's of us that's not updated or the scoring that's bad and she said no just get the paid up letters that's good enough as it is proof that the accounts is paid up.We then did pay all our debt in full even the vehicle my bought thru standard bank and spend about over a R1000 on calls made to get the paid up letters and then put an offer to purchase on a property we liked where Layla had worked also out to the amount we could purchase for as to much more then the property is.We give her about over 20 or just less then 20 paid up letters we she excepts it and did not tell us but it's to much paid up letters it will be declined with so much paid up letters no she excepted it and put the application in.on Monday 12 August I had to find out that the application was declined as we had to many paid up letters if it would only be a few paid up letters it would have gone thru on an email send from Ms Hasra at standard bank home loans with my credit report attached now they say the credit beuru's must first be updated and the sellers give us only 21 working days to get the bond approved and it's around the corner and I laid a complaint at standard bank about the incorrect information Layla give us as because if that the bond is not approved and the lady at the complaint department now tells me even though our credit record was updated that does not mean the bond would have been approved as that shows me that standard Wil now do their almost best to get rid of us now to get the bond finally declined as Layla had worked it out so nicely from my income my wife's income that it is definitely more then the properties value that we qualify for now they give us this bad service as we had paid of over R200 000 of Dept where we could have first made some interest on the money as we had to wait for the credit bureaus to be updated in a few months that interests gone on the money and we will loose out on this property and how bad service is that we now need to go rent a property and loose money because of standard bank