Bad service from Standard Bank

I John Mccodochie 77 years old client of Standard Bank received funds from Department of Labour, funds were deposited into my Standard Bank account and when I went to withdraw the funds the ATM machine swallowed the card and then I went to my branch to find out what was the problem and the consultant advised that they suspecting *****. I was given the ***** division contact numbers to liase with them, I called and spoke to Yvonne whom requested documents from Department of Labour as well as my ID copy. I isssued them all the required documents and now a month and 2 weeks and still haven't received their response. I also lodged a complain with the complain resolution centre.

Can contact them via email on: FCCU Transactional ***** Email: **********