Bad Service from Standard Bank

Late last year it took me 3 visits to Standard Bank to eventually get my Credit Card FICA'd. In March this year, 3 months after my Card was FICA'd, my credit card was frozen because according to Standard Bank it is still not FICA'd. Well another two trips to Standard Bank in Alberton, and numerous calls to their call center to try either close the account or get it FICA'd. Standard Bank has been unable to fulfill either request. I have been a Standard Bank client for over 30 years, but I have finally run out of patience. Get your act together. Either close my account or FICA it - right now I dont care which option works first, but please get something to work.