Bad service from Standard Bank

I've got a STD Bank Cheque account. I app**** for a credit card on the 18th March at Centurion Lifestyle Standard Bank. What was suppose to take more or less 2 weeks, according to them, is now in the 11th week! My original application, ID & proof of residence was handed in, but 6 weeks later they've discovered that the fax never went through. 2 weeks later the card was declined, then another 2 weeks later approved again (this after I had to fill in the application form again as well as proof of residence and ID. Needless to say this is the 11th week and the card will apparently take another 7 days to get delivered! 12 weeks for something that was suppose to take 2 weeks. Now they tell me if I pay R400 I will get the card in the next day or two..., which I am not going to pay. Really bad service!