DJ
Deon J
1 reviews | Active since Dec 2021
20 Dec 2021, 12:03
Bad service from STANDAR BANK
I'm having major problems replacing my dad's bank card since 6 December 2021. Been to the branch received bad service. New card was ordered via the banking app. Spend hours and hours holding for the call center calls get placed on hold again and they do not answer after up to 2 hours. DSV Courier company for Standard bank phoned us to confirm ID numbers etc and send email to Standard Bank to give othorization to deliver the card....still no response from Standard Bank. I phoned again on 17 December 2021 was told by Khuliso from the bank it will be delivered. As jet they have not yet instruct the courier to deliver. The card is already in Polokwane awaiting delivery. Even Nicky from the courier is fed up with the way customers are treated. Telephone no for courier is ***. Please we need assistance. I've try to contact Standard Bank via FB, Messenger send mails (and received reference number) but they just don't care. My dad is almost 94 and this is the worst service I've ever seen as he's with the bank over 60 years.
Kind regards Deon de Jager ***
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
20 Dec 2021, 12:24Dear Deon D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Dec 2021, 12:24
Official
Dear Deon D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's replyOfficial
20 Dec 2021, 12:25Dear Deon D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's reply20 Dec 2021, 12:25
Official
Dear Deon D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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DJ
Deon J's updateReviewer Update
20 Dec 2021, 19:05And...And...And...Standard Bank does not know how to respond to anything....the service goes from bad to worse to terrible. No wonder they ranked worst bank. Shame on you...send your staff for training at Capitec Bank
DJ
Deon J's update20 Dec 2021, 19:05
Reviewer Update
And...And...And...Standard Bank does not know how to respond to anything....the service goes from bad to worse to terrible. No wonder they ranked worst bank. Shame on you...send your staff for training at Capitec Bank
DJ
Deon J's updateReviewer Update
20 Dec 2021, 19:32Your service is so bad you should be ashamed of it.
DJ
Deon J's update20 Dec 2021, 19:32
Reviewer Update
Your service is so bad you should be ashamed of it.
DJ
Deon J's updateReviewer Update
22 Dec 2021, 14:05I'm struggling to get my dad nearly 94 years old new card since 2 December 2021. Yesterday the card section phoned me ad said I need to take by dad to the branch so that they van verify that he is still alive. Done that this morning spending 3 hours in Fauna Park Service Centre. The consultant was very helpful. Card section confirms that the card can be released and delivered to our house .... In the meantime they had already ordered the card to be send back by DSV courier service. Now we need to re-apply for a card and all the "Bull ****" starts al***** again. They are beyond pathetic in rendering any service. This will now take yet another month maybe longer if this take 21 days. They don't care a damn about their customers only make promisses but don't deliver any. Shame on you Standard Bank for treating elderly people banking with you for 60 odd years like ****. SHAME ON YOU
DJ
Deon J's update22 Dec 2021, 14:05
Reviewer Update
I'm struggling to get my dad nearly 94 years old new card since 2 December 2021. Yesterday the card section phoned me ad said I need to take by dad to the branch so that they van verify that he is still alive. Done that this morning spending 3 hours in Fauna Park Service Centre. The consultant was very helpful. Card section confirms that the card can be released and delivered to our house .... In the meantime they had already ordered the card to be send back by DSV courier service. Now we need to re-apply for a card and all the "Bull ****" starts al***** again. They are beyond pathetic in rendering any service. This will now take yet another month maybe longer if this take 21 days. They don't care a damn about their customers only make promisses but don't deliver any. Shame on you Standard Bank for treating elderly people banking with you for 60 odd years like ****. SHAME ON YOU