Bad service from Stadndard Bank Hatfield

I did a home loan application at Standard Bank Hatfield at the beginning of Feb. My application was handled by Tshidi Boshielo, i was not getting any joy from her as she never sent me any feedback, and so I was sent to Malefo Phetla who is Tshidi's supervisor, only to find out that they sent me to a person who lacks customer service and never smiles. She promised me that this application will be handled by her, and sent me an email on the 9th Feb requesting some documents, unfortunately I only managed to receive them on the 16th, of which I supp**** her. She assured me that all this documents have been sent through and she will give me feedback by the 19th Feb. On the 22nd Feb I went to Standard Bank Hatfield to enquirer as I did not hear anything from her, and I was told by the Bank Manager (Joel Maboela) that they received a response and a motivational letter from the Business Banker is requested, but to my surprise that letter was requested on the 9th Feb, but ws never sent through. I knw all this because I called SBSA home loan and they told me that they never gt any docs til 2day. And to know that I have 4 business accounts with them makes me angry, i m planing to close them.