Bad Service from Manger and Personal Banker

Boksburg Branch possibly has the worst Consultant Manager. I don't know if this lady has ever had any customer service training or management training at all. She literally comes to the consultant I was dealing with and tells her to hurry up in front of me. I was appalled. My issue needed the consultant to call another department so my Credit Card could be FICA cleared. However, this consultant manager at the K90 Boksburg Branch had the audacity to ask for my issue to be sped up like it was some trivial problem. I stood up and told her I don't appreciate her tone and she makes me feel like I shouldn't be there. In steads of apologizing, she made senseless excuses for her behavior. I wanted to speak to her superior but was told the branch manager was not in and that she was the most senior person there at the the time (22/12/2021).

As a matter of fact I wasn't gonna be there had my supposed personal banker actually cared about returning emails or calling. That's another issue. This Naran Krupa person is either non-existent as a personal banker or they just ignore clients. The last time I got an e-mail was when I opened an account. Now that I actually needed help she was no where to be found.

Standard bank, I expect so much from you as an established bank. I don't expect you to treat your clients like this, especially those that pay for additional services.