LK
LERATI K
1 reviews | Active since Feb 2012
25 Jun 2020, 15:08
Bad service from loan department
I app**** for a loan and was successfully so. This was on the 17th June and was told to submit payslips and bank statements which i did and made several follow up via email and call but couldn't find joy, what i am getting is an sms to approve debit order but there is no money in my account, i need to talk to someone to cancel this, this is really bad, pathetic, 24 hours has passed can someone get back to me. Today is the 25th and I don't expect to see any debit, if i knew ii wouldnt have app****, i need urgent response please
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Jun 2020, 16:15Dear Lerato Khoza
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply25 Jun 2020, 16:15
Official
Dear Lerato Khoza
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
LK
LERATI K's updateReviewer Update
26 Jun 2020, 14:19Still waiting for a reply, i don't need this loan anymore and i keep receiving sms to approve, can someone please give me feedback on this
LK
LERATI K's update26 Jun 2020, 14:19
Reviewer Update
Still waiting for a reply, i don't need this loan anymore and i keep receiving sms to approve, can someone please give me feedback on this
Standard Bank's replyOfficial
01 Jul 2020, 11:29Dear Lerato
Thank you for posting your comments.
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply01 Jul 2020, 11:29
Official
Dear Lerato
Thank you for posting your comments.
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
LK
LERATI K's updateReviewer Update
02 Jul 2020, 15:59There's no email address and I never received any response
LK
LERATI K's update02 Jul 2020, 15:59
Reviewer Update
There's no email address and I never received any response