Bad service from liesel botha standard bank Malvern

From last week.in and out standard bank in Malvern this lady by the name of liesel botha assisted me I went in for a reason and she upgraded my account which I clearly told her if its gng to effect my stop.order not do anything I will come in on another day so she went ahead and closed my account 4days I wasnt without an account I was told I will get an email n phone call after 2 o clock still no call ntn until I went to the bank again that around 3 then she said she was just about to get back to me at that time of the day bull**** my stop order was set on the 1st of every month this month until now it was went of now I have a fine of r250 because of her my debit was late due to her stupidity Liesel botha from standard bank in Malvern