Bad Service from Jeshika

I am so frustrated with the poor service i am recieving from Jeshika at Gezina branch as my business account has been blocked since last week friday till current, My Banker Jeshika she needed me to send source of funds documents and i have send two contract from NSFAS that i have a student accommodation and the contract from booking.com together with the monthly statement of the booking.com contract but even now my account is still locked.

Last time i recieved confirmation that my account is no longer on lock up until my card declined at the petrol station all to find out that the business profile is still on lock up level.

This is so frustrating as the bank will never even call you so you can explain to her.

Please i need someone who can assist me and last please move my business account from Jeshika

Personally i feel like Jeshika she doesn't care as after my card declined at the garage Tuesday i did send email that my profile is still locked and today i have ask her to call me so i can explain but still she didnt call while she knows the status of my account. name of my Business Mthiyza Property Account number ***