Bad Service from Home Loans

I've had a Access Bond for 10 years. Knowing that I had the back up of the access bond for any shortfall that I may have, I embarked on replacing my Roof which was in a bad state <br> I tried to transfer money from the AB and no go, I was instructed to contact the Branch. To say the service at BOTH Lakeside and Northmead Square is pitiful is an understatement. Long waits in long Q's. I filled in the required form and submitted it. One page was missing when the form was faxed by the Branch. Another wait. I was told the application was in for approval. Another wait, I called the Homeloans dept from the Branch and I was told they did not have the application, I walked out in disgust. Yesterday I received an SMS informing me that the application was on hold because of missing Fica documents. HELLO Standard Bank what documents do you WANT?? and if my other two Current accounts with you are FICAed surely the Home Loan should be too. ALL that is needed is a phone call, or email, you have ALL my details. I know this because over the years I've had nuisance calls from Wine Club and Insurance sales people. I contribute thousands of Rands per month to SB. Now work for it. Kevin.