BAD SERVICE FROM ***** DEPARTMENT

HIGH IMPORTANCE REF: Service Request *** ***** DEPT.<br> <br> DEAR STANDARD BANK MANAGER. PLEASE NOTE WHAT YOUR ***** DEPARTMENT SAYS:<br> <br> \If you have sent an email to report any suspicious transactions or ********** activity on your account or card, please contact the below number \"immediately' to report this:<br> *****: ***(Local)<br> +***1 (International)\"<br> <br> I DID ALL OF THE ABOVE. NOW BEING 2 WEEKS LATER I HAVE STILL NOT HAD ANY RESPONSE. AFTER ANOTHER DAY AT THE BANK AND MANY HOURS OF FRUSTRATION THEY FINALLY SENT ME AN EMAIL STATING THAT MY CASE WILL BE INVESTIGATED AND I CAN EXPECT FEEDBACK BY 14TH APRIL 2016!!!!<br> <br> In the meantime my cards are blocked (as I was advised to have them blocked to prevent further ********** activity) Well, I cannot get access to any internet banking. My credit card is overdrawn as a result of these ********** activities and I am told that this could possibly reflect a bad credit scoring. I have app**** for vehicle finance and I am terrified at the outcome thereof. <br> Credit Card division replaced my cheque acc card but I still do not have a new credit card or number with to access my internet banking!!! "