Bad Service From ***** Department

On 8th October 2015 I received an SMS that a payment of R5000 had been made from my Credit Card. I never made the transaction and had not authorised any vendor to do so. I Contacted Standard Bank immediately and had the card stopped. A new card was issued and an investigation launched to trace the transaction. <br> <br> The investigation has been assigned to Caleb in the ***** Department. When I phone for an update I always speak to Daniel because Caleb is never available.<br> <br> After 5 months the issue has not been resolved. Each time I call the ***** Department they tell me the investigation is still in progress. So far they have established that the transaction was done in one of two was:<br> 1. Telephonically OR<br> 2. Inside the branch at 2 Miller St in Braamfontein. <br> <br> Currently I do not do telephone banking and I live in Cape Town, not Braamfontein. Also, I received the SMS telling me about the R5000 Credit Card deduction when I was at work in Mowbray, a suburb of Cape Town. That makes it impossible for me to be in Braamfontein.<br> <br> On Monday 6th April I phoned the Standard Bank Complaints department and spoke to Boitumelo Somoro. Frankly I have lost faith in Standard Bank.