Bad service from ***** department Standard Bank

Standard Bank has put my account on hold for money that came in. However this case has been going on for over a month after countless calls with operators who continuously gave me the incorrect information and contacts. The then have the accounts funds being taken out with investigation pending but no investigator is put on the case for me to get any information. The service has not been helpful and is very redundant. The worst part of it all is a friend sent me the money and his account is fine and is not blocked and all needed proof has been given but still nothing. Not a single call from Standard Bank or even an email.