EB
Ewan B

1 reviews | Active since Nov 2009

17 Feb 2017, 15:02

Bad service - From Call centre through to the Jacaranda Branch

<p>I am getting treated with very bad service on an ongoing basis at Standard Bank Jacaranda Shopping Centre.</p> <p>We, as a business, support this specific branch twice a week for many years and the cashiers at the branch has a very bad attitude towards myself and my staff.</p> <p>When I want to call the branch you cant get through. All numbers has been cancelled and you have to call the call centre, what an inconvenience!</p> <p>The *********** call centre agent cant even find the branch on the system and leaves me hanging with music in my ear for 17 min only to cut the line anyway.</p> <p>Standard Bank must wake up!</p> <p>From your call centre down to your branches.</p> <p>Very unhappy customer!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply20 Feb 2017, 09:58
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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