Bad service from call centre - *********** staff

Item: Standard Bank
Rating: 1
Author: Charl C

I phoned the call centre to ask that my home loan be linked to my internet banking profile. Got transferred to three different departments and nobody was able to help me. Call lasted almost an hour. Standard Bank, I am tired of your incompetence. I am seriously considering closing my accounts and investments and moving to another bank.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

18 Jul 2022, 17:19

Good day Charl

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
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Standard Bank's reply18 Jul 2022, 17:19

Official

Charl C's updateReviewer Update

18 Jul 2022, 18:03

Here's the thing. I am currently out of the country and cellphone roaming is costing me an absolute fortune. You can contact me via e-mail, you have it on your records

Charl C's update18 Jul 2022, 18:03

Reviewer Update

Here's the thing. I am currently out of the country and cellphone roaming is costing me an absolute fortune. You can contact me via e-mail, you have it on your records

Standard Bank's replyOfficial

19 Jul 2022, 07:42

Hi Charl

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Standard Bank Help Centre
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Standard Bank's reply19 Jul 2022, 07:42

Official

Hi Charl

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Standard Bank Help Centre
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