Bad Service From Call Centre Clearwater Mall and My Business Banker

I did call the call centre and the operator said I must speak to my business banker.

I tried to log in to check my balance because I made a purchase this morning for material stock and never received the sms to notify that a payment was made.

When I went onto internet banking it directed me to a multiple choice drop box and said that the old site was no longer working and I had to sign in on the new site. I did that and it said that the i fo I entered was not correct. I then changed my pin and password and was sent back to the new login page. I loaded the new pin and password and it kept saying I entered wrong details. After trying again and again it gave a notification that all attempts are done and I must call the customer care number. That is when yhe frustration started because they DID NOT help and my call was forwarded to Clearwater mall where I was told my new business banker #CECILIA was not able to assist as she was on lunch. #LOUISE proceeded to help and said I have to come into the bank to setup everything again. I left my number and have still not heard ANYTHING FROM MY #CECILIA BUSINESS BANKER. I run a business and I am very busy this time of year. My BANK FEES SOME some months EXCEED R1500 BESIDES the interest the bank is earning off of MY MONEY in their portfolio. If #STANDARD BANK values me as a customer I'm sure SOMEONE can call me in the morning and get this PROBLEM SOLVED. YOU DO HAVE ALL MY INFORMATION ON YOUR SYSTEM. This is the type of scenario that would make people take their business somewhere else.