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oupa B
1 reviews | Active since Dec 2019
02 Feb 2023, 12:50
Bad service from bankers of Standard bank Prestige department
I am supposed to have a banker but I have sent an email to my so-called banker on 31 January 2023 at 11h00 am to date no response or even acknowledgement of receipt, let alone my query as it is urgent but no one cared to assist, I even emailed the so-called manager but did not respond as well and lastly he (manager) ignored my calls (twice) without any sms or message to come back to me. Bad bad service and now I want to downgrade my account so that I don't bother them at all, they still not assisting on this request, very useless bank, I regret
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
02 Feb 2023, 12:57Dear Oupa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Feb 2023, 12:57
Official
Dear Oupa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
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oupa B's updateReviewer Update
03 Feb 2023, 18:17- todate no one has rep**** to my email and the manager Mr eugen van der linde is also avoiding my calls and emails. PLEASE DOWNGRADE MY ACCOUNT TO EXCLUDE SERVICES OF A BANKER WITH IMMEDIATE EFFECT
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oupa B's update03 Feb 2023, 18:17
Reviewer Update
- todate no one has rep**** to my email and the manager Mr eugen van der linde is also avoiding my calls and emails. PLEASE DOWNGRADE MY ACCOUNT TO EXCLUDE SERVICES OF A BANKER WITH IMMEDIATE EFFECT
Standard Bank's replyOfficial
04 Feb 2023, 09:12Dear Oupa
Thank you for getting back to us and advising that your matter has not been attend to.
We will ensure that our team urgently looks into this matter and provides feedback
Thank you for getting back to us and advising that your matter has not been attend to.
We will ensure that our team urgently looks into this matter and provides feedback
Regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Feb 2023, 09:12
Official
Dear Oupa
Thank you for getting back to us and advising that your matter has not been attend to.
We will ensure that our team urgently looks into this matter and provides feedback
Thank you for getting back to us and advising that your matter has not been attend to.
We will ensure that our team urgently looks into this matter and provides feedback
Regards,
Standard Bank Hello Peter Team
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oupa B's updateReviewer Update
06 Feb 2023, 09:28very disappointing, clearly standard bank is not prepared to treat me with respect, how do you choose an account for me without my say, very disrespectful. Please note that I will be closing my accounts with you soon, am now certain that I don't need to be with the bank that does not care about its customers needs. very disappointed
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oupa B's update06 Feb 2023, 09:28
Reviewer Update
very disappointing, clearly standard bank is not prepared to treat me with respect, how do you choose an account for me without my say, very disrespectful. Please note that I will be closing my accounts with you soon, am now certain that I don't need to be with the bank that does not care about its customers needs. very disappointed
Standard Bank's replyOfficial
06 Feb 2023, 10:41Good day Oupa
We sincerely apologize for the delay caused.
We will follow up and we will be in touch.
Thank you
Regards
We sincerely apologize for the delay caused.
We will follow up and we will be in touch.
Thank you
Regards
Standard Bank Hello Peter Team
Standard Bank's reply06 Feb 2023, 10:41
Official
Good day Oupa
We sincerely apologize for the delay caused.
We will follow up and we will be in touch.
Thank you
Regards
We sincerely apologize for the delay caused.
We will follow up and we will be in touch.
Thank you
Regards
Standard Bank Hello Peter Team