WS
Winston S

1 reviews | Active since Dec 2017

29 Oct 2018, 09:43

Bad service "(********** debits)

Every month i get up to 5 ********** debits on my account ,standard bank says there is nothing i can do to protect my account so every month i have to use my money to call standard bank and reverse the debits , so i have to use my money to get money back. Standard bank doesn't not care about their clients why is it so easy for these companies to de***** us as standard bank clients ? What do these companies need to submit as proof that they have consent from me to debit ? so each month i must have a budget to call and reverse ********** debit that is really not the way to take care of clients just to say to me there is nothing that can be done i must just keep calling each month to reverse the payments. So standard bank are removing themselves from the entire process so its not their problem to check whether debits are **********,so they dont require any proof from the ********** companies. Thanks for nothing standard bank

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Replies (1)
Standard Bank
Standard Bank's reply29 Oct 2018, 11:07
Official
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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