KM
Kevin M

1 reviews | Active since Jan 2011

15 Jan 2016, 12:55

Bad Service for long time customer.

I have a credit card with standard bank on which I requested the Credit limit be R 100 some time ago as I want the convenience of the card but do not want to get myself into any debt. This week, due to standard bank transactions on the card taking so long to reflect on the statement the card went over my R 100 limit, by about R 160. This has apparently happened in the past as well so now they have suspended the card for 3 months.<br> <br> I think it is ridiculous, I put a few thousand through the card every month but because I go over my R 100 limit occasionally, which while my fault would be less likely to happen if transactions reflected timeously, the card has now been suspended.<br> <br> Very frustrating bank, on the card I used before this one, if I ever went over I would get a friendly call asking that I fund the account, which I did and life carried on. Standard bank on the other hand sends me threatening SMSs and suspends the card.<br>

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Replies (1)
Standard Bank
Standard Bank's reply18 Jan 2016, 09:06
Official
Hello kevinm,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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