Bad Service for claims

We submitted 2 claims to Standard bank, 1st claim was my geyser 13/12/2018 had to replace it myself and the second claim lighting damage I think in Feb 2019 Today is 25 July 2019 NOTHING. Empty promises on email. I sent emails to standard bank one after another one-get a reply but no phone call of what is happening to my claims. I cant sent emails anymore because nothing is happening. Money that I had to pay for my loss and damages WHY do you have Insurance??? if you had to wait almost 7 months for a claim to be paid out or better just a phone call from the claims department. My mother had a Geyser claim with another Insurance company and the next day she had a replacement, that is SERVICE. Regards