RN
Richard N
1 reviews | Active since Apr 2024
10 Dec 2025, 14:37
Bad Service
I tried 5 times from October 2025 to close one of my disused bank accounts by phone. Five times I was taken around so many bends with false promises and blatant lies and back to square one with zero resolution. In the mean time I was charged a monthly account management fee for the Bank failure to close this account.
In desperation I went to the branch today (10/12/2025) where I was assisted within 15 minutes including queuing time.
In 2025 and in my 51 years with the Bank it looks like the Bank’s phone-in facility is still far inefficient than the old fashioned but inconvenient branch walk-in. I am very dismayed by this bitter experience and I wish ad hope it will not repeat.
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Standard Bank's replyOfficial
10 Dec 2025, 15:03Dear Richard
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Dec 2025, 15:03
Official
Dear Richard
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***