LN
Lungile N
1 reviews | Active since Dec 2013
10 Mar 2021, 15:18
Bad Service
Called the call Centre to follow up on the hold that was on my account. I was put through to a lady from Transactional ***** called Xola. She couldn't understand a thing that I was saying, she actually wanted to dismiss me. I asked her to follow up from another department she put me on hold for 46minutes without even letting me know that she was still checking. I ended up putting the phone down. I guess that's what she wanted from me. I am so upset.
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Standard Bank's replyOfficial
11 Mar 2021, 02:59Hello Lungile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply11 Mar 2021, 02:59
Official
Hello Lungile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***