KV
Karin V
1 reviews | Active since Jul 2020
15 Jul 2020, 10:47
BAD SERVICE
I logged a query with Standard Bank mid May 2020 regarding an ATM deposit made into my trust account and wanted to know who deposited the monies. When I followed up on the bank on 26 May 2020 I was told that they query was never processed. I was then told that they will mark the request as urgent and that I would have an answer by the 2nd of June 2020. Today is the 15th of July 2020. I never heard from the bank. I even lodged a complaint on Standard Bank's website and have not heard from them. I also tried to get through to Standard bank but I can not hold on for 7 - 10 minutes. Please I need assistance
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
15 Jul 2020, 11:20Dear Karin Victor
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply15 Jul 2020, 11:20
Official
Dear Karin Victor
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***