Bad Service

I contacted Standard Bank on 19th June 2020 to request a payment holiday on my home loan as well as my vehicle finance, I received a email from them within 3 days saying that my application for the payment holiday had been approved for all the requested accounts. The payment holiday for the home loan was sorted out within the week. I have contacted Standard Bank Vehicle finance on three occasions now and still have not had a response from them, the payment for my car was taken by them on 30th June even though I had made plans financially to have that money in my account. Why are you telling me I have been approved for the payment holiday, and it was organised no problem for the home loan, but not for my car???? I am writing this review here in the hope that I may get a response.