SA
Suraiy A
1 reviews | Active since Jun 2021
17 Jan 2026, 12:05
bad service
Very bad service I opened an account recently and it was working fine then i sold a vehicle of mine and they blocked my account a few days later and i have no access to my account i called and complained and still nothing if you want to move over to standard bank don’t the service is very bad when i called them to enquire they said the person who paid me for the vehicle has to call and verify , i sold the vehicle on the internet and had to chase after the guy who bought it to get him to call and confirm which was unnecessary when they could’ve just called him then once he called and confirmed my account is still blocked im very unhappy.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
17 Jan 2026, 13:05Good day Suraiy,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2026, 13:05
Official
Good day Suraiy,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Suraiy A's updateReviewer Update
17 Jan 2026, 14:09I would like to also add that the individual who paid me the funds we went into the bank and performed the transaction in the bank - I then used the funds to buy another vehicle and had no issues. But then a few days later they block my account? Also they don’t call or anything and i have to constantly follow up with them! Terrible service, once my account is unblocked i will seriously consider closing this account!
SA
Suraiy A's update17 Jan 2026, 14:09
Reviewer Update
I would like to also add that the individual who paid me the funds we went into the bank and performed the transaction in the bank - I then used the funds to buy another vehicle and had no issues. But then a few days later they block my account? Also they don’t call or anything and i have to constantly follow up with them! Terrible service, once my account is unblocked i will seriously consider closing this account!
SA
Suraiy A's updateReviewer Update
17 Jan 2026, 23:49My account has been blocked for a week! This is not fair now. Why was I not contacted immediately? Also when i called and they said its in regards to that transaction is it fair for them to tell me I must get the person who paid to call in to verify when they should try that themselves? Also when I did get the individual to call and verify the transaction my account should’ve been unblocked but wasn’t. When I called after they told me that the agent verified the transaction but didn’t unblock my account and they need to escalate it. They also give me very vague / little information and say they can’t disclose more.
SA
Suraiy A's update17 Jan 2026, 23:49
Reviewer Update
My account has been blocked for a week! This is not fair now. Why was I not contacted immediately? Also when i called and they said its in regards to that transaction is it fair for them to tell me I must get the person who paid to call in to verify when they should try that themselves? Also when I did get the individual to call and verify the transaction my account should’ve been unblocked but wasn’t. When I called after they told me that the agent verified the transaction but didn’t unblock my account and they need to escalate it. They also give me very vague / little information and say they can’t disclose more.
Standard Bank's replyOfficial
18 Jan 2026, 10:22Good day Suraiy,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jan 2026, 10:22
Official
Good day Suraiy,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***