NR
Ndivhuho R
1 reviews | Active since Sept 2018
11 Feb 2022, 12:51
Bad service
I have been trying to get of Standard bank life insurance for the past 3 days. Every time I call I will be told that they are experiencing problems with their lines. Someone will call me. Till today i haven't received any call from them. And their staff are very rude and useless. They keep on transferring me to wrong departments. I was transferred to Funeral policy department while i had asked for Life cover linked to home loan.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
16 Feb 2022, 08:47Hello Ndivhuho
Thank you for posting your comments.
We sincerely apologise for the inconvenience caused. We will look into your matter and revert to you as soon as possible.
Kind regards
We sincerely apologise for the inconvenience caused. We will look into your matter and revert to you as soon as possible.
Kind regards
Standard Bank's reply16 Feb 2022, 08:47
Official
Hello Ndivhuho
Thank you for posting your comments.
We sincerely apologise for the inconvenience caused. We will look into your matter and revert to you as soon as possible.
Kind regards
We sincerely apologise for the inconvenience caused. We will look into your matter and revert to you as soon as possible.
Kind regards
NR
Ndivhuho R's updateReviewer Update
08 Mar 2022, 09:44To work with you guys it's the worst thing ever.
You send an email someone confirm it was received with all relevant documents. You must wait for 7 days. After 7 days you make a follow up you are been told the same documents they said they received are still pending to be received that why your matter hasn't been attended to. I mean even if that was the case why didn't someone send an email to inform you that there are pending documents?
You send an email someone confirm it was received with all relevant documents. You must wait for 7 days. After 7 days you make a follow up you are been told the same documents they said they received are still pending to be received that why your matter hasn't been attended to. I mean even if that was the case why didn't someone send an email to inform you that there are pending documents?
NR
Ndivhuho R's update08 Mar 2022, 09:44
Reviewer Update
To work with you guys it's the worst thing ever.
You send an email someone confirm it was received with all relevant documents. You must wait for 7 days. After 7 days you make a follow up you are been told the same documents they said they received are still pending to be received that why your matter hasn't been attended to. I mean even if that was the case why didn't someone send an email to inform you that there are pending documents?
You send an email someone confirm it was received with all relevant documents. You must wait for 7 days. After 7 days you make a follow up you are been told the same documents they said they received are still pending to be received that why your matter hasn't been attended to. I mean even if that was the case why didn't someone send an email to inform you that there are pending documents?