MM
Mokgophe M
1 reviews | Active since Jan 2021
07 Jan 2021, 16:31
Bad service extremely pathetic
I app**** for a revolving loan on my standard bank app on the 1st January 2020. I was approved for a loan and they sent me an email stating that I should send my three month bank statement and pay slip of which i did the same day. The email address is digital fulfillment. I have not received any feedback even today it's been more than 7 days nothing I even called their customer care center I have been told it escalated yet no response. The service is pathetic I have been their client/customer since 2012 and this is how i am treated.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
08 Jan 2021, 01:14Dear Mokgophe Mduli
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply08 Jan 2021, 01:14
Official
Dear Mokgophe Mduli
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
MM
Mokgophe M's updateReviewer Update
08 Jan 2021, 08:35Hi I want feedback before lunch time today. It's a Friday you'll be telling me that I should wait until Monday whilst I have been doing follow ups since this week Monday. I won't be unconvinced by your staff who fail to check their emails or do their jobs. Please get back to me ASAP regarding my application
MM
Mokgophe M's update08 Jan 2021, 08:35
Reviewer Update
Hi I want feedback before lunch time today. It's a Friday you'll be telling me that I should wait until Monday whilst I have been doing follow ups since this week Monday. I won't be unconvinced by your staff who fail to check their emails or do their jobs. Please get back to me ASAP regarding my application
MM
Mokgophe M's updateReviewer Update
08 Jan 2021, 08:37You need to check with digital fulfillment if there is such a department a they don't reply to their customer's emails and get back to me before lunch time today.
MM
Mokgophe M's update08 Jan 2021, 08:37
Reviewer Update
You need to check with digital fulfillment if there is such a department a they don't reply to their customer's emails and get back to me before lunch time today.
MM
Mokgophe M's updateReviewer Update
08 Jan 2021, 15:08Your service is extremely unsatisfactory. I get an auto reply at 1 am saying their gonna look into de complaint. But I have been calling your customer care even given a reference number *** dey also said their looking into de matter but since no response. Wat is it dat u are looking into DNA results or blood tests maybe ur waiting for samples I am not sure how long does it take to get back to someone. It's already 3pm dat means if no response by today I will have to wait until Monday that's ridiculous.
MM
Mokgophe M's update08 Jan 2021, 15:08
Reviewer Update
Your service is extremely unsatisfactory. I get an auto reply at 1 am saying their gonna look into de complaint. But I have been calling your customer care even given a reference number *** dey also said their looking into de matter but since no response. Wat is it dat u are looking into DNA results or blood tests maybe ur waiting for samples I am not sure how long does it take to get back to someone. It's already 3pm dat means if no response by today I will have to wait until Monday that's ridiculous.