TP
Tumelo P
1 reviews | Active since Feb 2020
01 Sept 2023, 06:04
Bad service ever experienced
Standard bank have blocked my accounts since the 15of August till today, i call standard bank call centre everyday they tell me they are escalating the matter its been 16 daya now without accessing my funds and I'm struggling to survive. They don't communicate with me I'm the only one who calls in everyday to check whats the problem. Now I'm ask around for money so i can buy food, electricity, pour petrol while this bunch of asholes blockec my accounts and they care less about their clients. I regret the day i opened my account with standard bank. This people are so unprofessional
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Replies (10)TP
Tumelo P's updateReviewer Update
01 Sept 2023, 06:11Now i ask them for a reference or case number so i cam hamd this matter to court they refuse, i even asked for call records from since the 15th august the also refuse but when u call they say "calls are recorded and you can get a copy upon your request".
TP
Tumelo P's update01 Sept 2023, 06:11
Reviewer Update
Now i ask them for a reference or case number so i cam hamd this matter to court they refuse, i even asked for call records from since the 15th august the also refuse but when u call they say "calls are recorded and you can get a copy upon your request".
Standard Bank's replyOfficial
01 Sept 2023, 07:23Dear Tumelo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2023, 07:23
Official
Dear Tumelo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
01 Sept 2023, 08:55Good day Mr. Phallane
Kindly note that our team has made attempts to reach out to you this morning.
May you kindly provide us with a suitable time to get back to you.
We eagerly await your response.
Kindly note that our team has made attempts to reach out to you this morning.
May you kindly provide us with a suitable time to get back to you.
We eagerly await your response.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2023, 08:55
Official
Good day Mr. Phallane
Kindly note that our team has made attempts to reach out to you this morning.
May you kindly provide us with a suitable time to get back to you.
We eagerly await your response.
Kindly note that our team has made attempts to reach out to you this morning.
May you kindly provide us with a suitable time to get back to you.
We eagerly await your response.
Kindest regards,
Standard Bank Hello Peter Team
TP
Tumelo P's updateReviewer Update
01 Sept 2023, 09:23I'm available now on ***
TP
Tumelo P's update01 Sept 2023, 09:23
Reviewer Update
I'm available now on ***
Standard Bank's replyOfficial
01 Sept 2023, 09:31Hello Tumelo
Thank you for getting back to us, our team will be in touch shortly
Thank you for getting back to us, our team will be in touch shortly
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2023, 09:31
Official
Hello Tumelo
Thank you for getting back to us, our team will be in touch shortly
Thank you for getting back to us, our team will be in touch shortly
Kindest regards,
Standard Bank Hello Peter Team
TP
Tumelo P's updateReviewer Update
01 Sept 2023, 09:33I'm waiting
TP
Tumelo P's update01 Sept 2023, 09:33
Reviewer Update
I'm waiting
Standard Bank's replyOfficial
01 Sept 2023, 10:02Dear Tumelo
We have noted your request and our team will reach out.
We have noted your request and our team will reach out.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2023, 10:02
Official
Dear Tumelo
We have noted your request and our team will reach out.
We have noted your request and our team will reach out.
Kindest regards,
Standard Bank Hello Peter Team
TP
Tumelo P's updateReviewer Update
01 Sept 2023, 15:35I am very much disappointed in standard bank, regarding my issue one of your consultant called me this morning i explained to her my issues and said she will get back to me between 13h00 to 15h00 now its almost 16h00 i haven't received anything communication and my account its still blocked, i have responsibilities, i have to pay rent, i have to buy groceries for my family it's clearly showd you don't take your customers serious whehn coming to such matters.
TP
Tumelo P's update01 Sept 2023, 15:35
Reviewer Update
I am very much disappointed in standard bank, regarding my issue one of your consultant called me this morning i explained to her my issues and said she will get back to me between 13h00 to 15h00 now its almost 16h00 i haven't received anything communication and my account its still blocked, i have responsibilities, i have to pay rent, i have to buy groceries for my family it's clearly showd you don't take your customers serious whehn coming to such matters.
TP
Tumelo P's updateReviewer Update
01 Sept 2023, 15:36You can't blocked my account without any communications that's financial abuse and you are abusing my rights
TP
Tumelo P's update01 Sept 2023, 15:36
Reviewer Update
You can't blocked my account without any communications that's financial abuse and you are abusing my rights
Standard Bank's replyOfficial
01 Sept 2023, 15:43Dear Tumelo
We have previously followed up on this matter. Kindly be advised that we are awaiting the full report to be submitted by the ***** team.
Our team will provide feedback.
We regret any delays experienced as we investigate this matter.
We have previously followed up on this matter. Kindly be advised that we are awaiting the full report to be submitted by the ***** team.
Our team will provide feedback.
We regret any delays experienced as we investigate this matter.
Regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2023, 15:43
Official
Dear Tumelo
We have previously followed up on this matter. Kindly be advised that we are awaiting the full report to be submitted by the ***** team.
Our team will provide feedback.
We regret any delays experienced as we investigate this matter.
We have previously followed up on this matter. Kindly be advised that we are awaiting the full report to be submitted by the ***** team.
Our team will provide feedback.
We regret any delays experienced as we investigate this matter.
Regards,
Standard Bank Hello Peter Team