GB
Grace B
1 reviews | Active since May 2024
14 May 2024, 11:31
Bad service ever
I'm so disappointed with the service I received from standard bank, in a period of 2weeks I've been charged R215 for overdraft that I don't know of, according to then they say I made a sale of R103 and on my account I had R103 then they honored the payment so they had to charge me R115 for honoring that payment, I let it slide. Last week I went to deposit R200 on my account and it was extracted by the machine, OK they following day the deposited it on my my account. To my surprise my bank balance was now R95, I called customer care, they told me that I made another sale of R255 and I had R258 on my account, and that week they had to deduct bank charges of R6, 95 and I was short with R4 that is the reason they charged me another R105, this is day light *******.
I'm done with this bank.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
14 May 2024, 11:57Dear Grace
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2024, 11:57
Official
Dear Grace
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
GB
Grace B's updateReviewer Update
14 May 2024, 12:12I received an sms an hour ago stating that my request for reversal of my money has been declined, it's now taken to the relevant department 🤔
GB
Grace B's update14 May 2024, 12:12
Reviewer Update
I received an sms an hour ago stating that my request for reversal of my money has been declined, it's now taken to the relevant department 🤔
Standard Bank's replyOfficial
14 May 2024, 12:31Dear Grace
Thank you for the feedback.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2024, 12:31
Official
Dear Grace
Thank you for the feedback.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 May 2024, 17:14Dear Grace
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2024, 17:14
Official
Dear Grace
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
GB
Grace B's updateReviewer Update
14 May 2024, 17:17Thank you so much for your assistance, now I'm good.
GB
Grace B's update14 May 2024, 17:17
Reviewer Update
Thank you so much for your assistance, now I'm good.
Standard Bank's replyOfficial
14 May 2024, 17:24Hi Grace
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 May 2024, 17:24
Official
Hi Grace
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
GB
Grace B's updateReviewer Update
14 May 2024, 17:27I'm also happy for the help I received.
GB
Grace B's update14 May 2024, 17:27
Reviewer Update
I'm also happy for the help I received.
Standard Bank's replyOfficial
14 May 2024, 17:59Hi Grace
We are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 May 2024, 17:59
Official
Hi Grace
We are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***