YN
YOLANDE N
1 reviews | Active since Aug 2009
22 Aug 2021, 12:53
Bad service ever
I swiped my card this morning for R814 got an sms that R4800 was available swiped again for R1591 got an sms R1600 available. It does not make sense at all and Standard bank is suoer unhelpful. 2hours on the phone and no closer to an answer. My daughter has a bday this week and the money was for the party
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Replies (2)
Standard Bank's replyOfficial
23 Aug 2021, 02:43 Hello Yolande
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply23 Aug 2021, 02:43
Official
Hello Yolande
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
YN
YOLANDE N's updateReviewer Update
23 Aug 2021, 08:24Called in twice today and none of Standard Banks Call centre agents are able to assist. No one knows where the money went to. But the bank expects me to trust them with my money????? I dont want stories anymore I want the money showing in my account and not next week or next year NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YN
YOLANDE N's update23 Aug 2021, 08:24
Reviewer Update
Called in twice today and none of Standard Banks Call centre agents are able to assist. No one knows where the money went to. But the bank expects me to trust them with my money????? I dont want stories anymore I want the money showing in my account and not next week or next year NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!