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Tebogo M

1 reviews | Active since Sept 2019

19 Sept 2019, 12:41

Bad service ever

I have received the worst experience ever with Standard bank. Let me start by saying that am unemployed and looking for a job. I have found a job and my potential employer needs arrangement letter. I then called home loan to make arrangement on the 10 September and requested a confirmation letter. Initially I was told that it takes 5 days then it became 48 hours then 24 hours. I went to Centurion branch daily from Monday. Yesterday Wednesday 18th I was promised to receive it yesterday still by 14:00 the latest. And today they are saying I will get it tomorrow. What worse is that I had until tomorrow to submit that letter or the over is off. Now am back to square one. STANDARD BANK YOU REALLY ARE DISAPPOINTING TO SAY THE LEAST.

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Replies (2)
Standard Bank
Standard Bank's reply20 Sept 2019, 11:35
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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TM
Tebogo M's update20 Sept 2019, 12:05
Reviewer Update
Now it's confirmed that customer service is a foreign language to standard home loan. It take you a day to respond to hello Peter while my query of 2 weeks is still not resolved. How do you explain that you have caused me for a simple letter.
This is message I received from Roslyn Peterson.

@Mothapo, Charlotte C Has confirmed , the letter will be send tomorrow 2019-09-20 reason for delay there is high volumes .

Amanda ( team leader) will send the letter directly to the customer.

Still no letter and Roslyn is not responding to my mail.