AN
Andile N
1 reviews | Active since Feb 2025
23 Jul 2025, 06:10
Bad Service
I've been waiting for a refund since 7 July up until now, last week i called again and they told me my case was closed. It didn't make sense how my case was closed without notifying me on any outcome. Last week they opened my case again saying i should get refund in 3-5 working days, that has passed. I called again yesterday they said they escalated but still nothing.. It looks like the only way to get things done is to go through hellopetter.
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Standard Bank's replyOfficial
23 Jul 2025, 07:29Good day Andile,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply23 Jul 2025, 07:29
Official
Good day Andile,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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