Bad service

Item: Standard Bank
Rating: 1
Author: Kgomotso M

I am a small company employ atleast 20 families whom did not receive any income since Corona started we did some work government with my partners company. Then we transfer funds for staff payments and all into my business account and its blocked. Tge money shows in my account its cleared then they tell me as client that it clears 24hours from their side. Very disappointed in standard bank serious terrible service. I am moving my business account after this experience.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

31 Aug 2020, 16:56

Dear Kgomotso Moepi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply31 Aug 2020, 16:56

Official

Kgomotso M's updateReviewer Update

31 Aug 2020, 18:21

That's would be greatly appreciated even my employees whom I have not paid them since we invoiced which I attached to the email sent to relevant person. and bizdirect.

Thanks

Kgomotso M's update31 Aug 2020, 18:21

Reviewer Update

That's would be greatly appreciated even my employees whom I have not paid them since we invoiced which I attached to the email sent to relevant person. and bizdirect.

Thanks

Standard Bank's replyOfficial

15 Sept 2020, 12:08

Dear Kgomotso Moepi

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply15 Sept 2020, 12:08

Official