Bad service during application for business loan

<p> After 15 years of relatively good service i have experienced the worst ever service from Standard bank .</p> <p><br />I am forced to use a certain business banker ANTONIO LOOTS .I tried to be asigned to another banker but that gets refused . So , having to use this person, forced upon me, i app**** for a business loan . Extremely difficult to get hold of said banker but eventualy he called one day to say that an amount is approved , one document to be signed . After two weeks i spent 6 hours on the phone calling every number i could find to get hold of this person. E-mails ,Facebook you name it .Eventualy he called back ,JUST TO INFORM ME THAT NOTHING HAS BEEN APPROVED , THE APPLICATION IS VIRTUALLY NON EXISTANT .</p> <p>This after we went into a contractual agreement because he said the loan was approved . Training has started and everybody is looking forward to hard work . Training had to be interupted for my wife to go and see this person at the bank , where he couldn't give satisfactory answers as to what is going on . After a very long consultation his answer to the question " so all you need from me now is the management accounts?" was a resounding YES .</p> <p>Within the next 24 hours he requested other documents and reports !!!!!!!</p> <p>Does this person not know what is requiered ?</p> <p>Why is he at all allowed to do this work ? He is single handedly destroying me , my business and my reputation .</p>