bad service/ dont care attitude

i app**** for vehicle finance with standard bank for a better interest rate, consultant requested documents from me after running around and getting the documents including a 101 point check which i had to go to dealer and wait for the point check to be completed, i was told by consultant that they only accept point checks from pg glass and AA, why didn't he tell me this initially so i didn't have to waist my time at nissan! and whats the issue with Nissa, why are they not good enough! in fact i received a 101 point check which is better then the required 40 point check, this same consultant also confused me with another client because he questioned me when i sent him the disk for a nissan!<br> after telling him i would like a refund on the money i already paid to standard bank because i dont have the time to waist again at another place to get another point check done and im cancelling the application, he didnt even attempt to rectify the issue an issue he caused by not giving complete accurate information, i have been with standard bank for almost 15 years and never complained, i will be moving my account to ABSA that gives me better service and rates