Bad service!! Disgusted

Standard bank has given me so much problems these past few days.

I drew money at an atm and the cash did not come out. But I got an sms saying the money went out of my account.

I phoned standard bank helpline. And the lady logged my problem. But she obviously did not log it correctly as I was promised my money would be paid back to me I waited for a week. Then it turned into a month and nothing yet during this time standard bank smsed me saying they still looking into this.

I decided to go into the bank just to find out that that call was never logged to someone to.sort out which made me furious! The lady at the bank sent an email to the branch manager at tiger mannor standard bank to ask to assist asap.

Heard nothing back. Went into bank last weekend again... really disappointed and tired. So a lady assisted me there. And she looked on the system still no one was assigned to my incident.

She gave me a claim form to fill in and said they going to check what is going on. Really dissatisfied as I am still waiting.

Bad service!!! Its redicilous

Definitely going to take it further.

Not a happy customer :(