BAD SERVICE DELIVERY

I'm so frustrated with the service from Standard Bank Overport, as the lines are extremely long and when I got to the front I was told I cant be helped because their systems are offline. Then today I went to the Kingsmead branch to draw money and I get a receipt to say the money is withdrawn but no cash was sent out the machine.<br> Now im inconvenienced yet again by having to stand in yet another long line to sort this problem out. What is a person suppose to do with such pathetic service. I'm really considering transferring banks.