Bad Service Delivery

A Instant Money was sent on 20 July 2015 for the amount of R250 to cellphone number ***. When the receiver wanted to withdraw the funds at the Shoprite, Athlone Standard Bank ATM, it says Technical problem and Payment Used. <br> <br> I called *** but the phone kept ringing, no answer. I then called the General Department whereby Alfred advised me that Instant Money is experiencing technical issues and will not be able to assist me and should rather call back in the morning. My details was not even taken.<br> <br> Today, 21/07/2015, I called at 8:30am but couldn't get through the *** it said the line is congested. I then called *** and was advised that someone will call me sometime today. <br> <br> I then called ***@ 8:58am and held on for forever and was advised that the R250 was drawn and they will have to investigate the matter but will take 2 working day. <br> <br> Let me tell you something, if someone does not call me today and sort this out I will close my account. Why should I wait 2 working days for my own money. <br> <br> The reason why I used the Instant Money Services was to get funds ASAP to another party. I find your service to pathetic and slow.