Bad service, delayed response

Hello

On 26 October 2017 I emailed a consultant Ganyani Ndlovu and requested an appointment to discuss repurchasing my investment.

I did not get a response.

On 31 October I emailed him again. On 1 November he responded, and set an appointment for 3 November 2017,

On 3 November , I requested that I would like to repurchase my investment. I needed to cash for another investment. The necessary documents were completed and I was assured that I would receive the money within 5 days.

By 9 November I had not heard anything from Stanlib so I followed up with a email to Ganyani Ndlovu. I have had no response from him to date.

I called Stanlib call centre on 10 November 2017. The lady I spoke to told me that she had only received my request on 9 November 2017 from the consultant. They could only process on 13 November 2017.

I needed this money urgently, and I have still not received it.

This consultant takes a service fee every month out off my investment and if this is the pathetic service I am paying for, please reimburse me.

I have lost out on an important investment opportunity because of his incompetence.

I do not hold stanlib responsible as they only received my request on 9 November 2017.