Bad service

I went to standard bank atm in park station to withdraw some money. The mechine then swallowed my card cool there was a lady who works for standard bank when this was happening she was helping another customer active his card at the atm when she was done the security explained what had happened to me she just walked past him, i greeted her to ask for her assistance she just walked passed me without even hearing what i wanted to say then the security explained to the fedelity technicians what happened and they asked for my id and they wanted to see the card number from my app i showed them and they told me to call the branch to stop my card so i asked them y did they ask for my identification if they were not able to assist me i stood there for over 30 minutes ans no one could help me