TN
Thandeka N
1 reviews | Active since Nov 2019
03 Jun 2026, 10:38
Bad service
Very bad service even their chat and call centre agents are doing a very bad job when you call for assistance they transfer you from one agent to another yesterday I held on for over 15 minutes with no assistance till today
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Jun 2026, 11:47Dear Thandeka,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jun 2026, 11:47
Official
Dear Thandeka,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
TN
Thandeka N's updateReviewer Update
04 Jun 2026, 20:26Till now in you guys have not sent me the settlement letter and have not removed the available balance on my credit card and it’s this bad service that’s making me cancel your services, after this complaint you called and said the issue will be resolved. I need the settlement letter so I can close this account so what must I do next thing you will be charging me ridiculous interest yet I have been, texting and calling for one simple but all the agents there just lie and keep transferring me I honestly had hope in the last lady that called me but all of you people are the same. Now can that settlement letter be sent so I can close this account
TN
Thandeka N's update04 Jun 2026, 20:26
Reviewer Update
Till now in you guys have not sent me the settlement letter and have not removed the available balance on my credit card and it’s this bad service that’s making me cancel your services, after this complaint you called and said the issue will be resolved. I need the settlement letter so I can close this account so what must I do next thing you will be charging me ridiculous interest yet I have been, texting and calling for one simple but all the agents there just lie and keep transferring me I honestly had hope in the last lady that called me but all of you people are the same. Now can that settlement letter be sent so I can close this account
Standard Bank's replyOfficial
05 Jun 2026, 10:30Dear Thandeka
We sincerely apologize for the delay.
We will follow up with our team and be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jun 2026, 10:30
Official
Dear Thandeka
We sincerely apologize for the delay.
We will follow up with our team and be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
TN
Thandeka N's updateReviewer Update
06 Jun 2026, 04:37Still no feedback to make it worse you are charging me for an account that I asked you to close, the instruction was clear remove the available balance and send me a settlement letter I wanna close the account because I’m not happy with the service but look where we are lies after lies and robbing me at the same time TERRIBLE SERVICE!!!!!!!!
TN
Thandeka N's update06 Jun 2026, 04:37
Reviewer Update
Still no feedback to make it worse you are charging me for an account that I asked you to close, the instruction was clear remove the available balance and send me a settlement letter I wanna close the account because I’m not happy with the service but look where we are lies after lies and robbing me at the same time TERRIBLE SERVICE!!!!!!!!