Bad service.

The ATM retained my card for no reason, so I when to standard Bank Alberton city mall for a card. The lady who assisted me didnt even greet me 1st of all. I gave her my story while doing that her cell phone rings and she asked me to hold on and answer a personal call , spoke for about 3 to 3 an half mins . Then didn't even apologize she just continued. To told her I'm not going to be responsible to Std Bank negligence and the ATM had a technical problem and her supervisor confirm that. So I was promised I won't be charge for the replacement card. Just to find out this morning there is a card charge of R160.00 This is not good service from what was once a top class Bank to this, it's petatic. Like the country is going down so is this Bank. And it all depends who we hire to service our customers. It's sad.