Bad service

Good day. Standard bank will be rated zeros in my opinion. 3 months ago i run into difficulty and couldn't make payments. The whole week everyday 10 to 12 consultants called. I had to explain to them the same thing over and over again. But when payment of large amounts made no one called to say thank you. Many times large payments was made That made like I was treated as a ********. However last week we hard a huge storm and that caused a leak into my ceiling causing damages. So I called the standard bank insurance to inform them of the damages. Thobeka handled my claim. Then a lady called and informed me that sn assessor from Black water holdings will be out to me to assess the damages. That was carried out. Today in the 3rd of November anx I had no reply. So I called them. It took 45 mins listening to all the automated messages before I was put through someone very rude. I assume she was working from home. The line was so bad. After I gave her my information. She asked me to hold for a very very long time. Only then she told me that she was emailing a forms for me to sign amd send it back. That is time delaying should we have a storm again more damages can happen as the ceiling as a hole. When I asked her why did it take me to call so something to be made in regard to my claim. She cut the call. That's Standard bank service. After they get the monies on time but for them to me service it stinks. Standard is a very bad bank to do business. Disgusting