BAD SERVICE

I needed to get a new credit card and the 1st problem was with the delivery. when eventually I got the card and the courier activated it. I got my new pin number. I needed to make a purchase only to find out that is was declined twice! I phoned the helpline AT MY COST (ALL MY AIRTIME) 26 minutes! to be told I have to go to the bank to activate the card. IT WAS THE WORST EXPERIENCE I EVER HAD WITH STANDARD BANK!!! poor communication throughout the whole process. why it can't be activated over the phone I also don't understand. now I have to waste time and petrol to activate my card. really.