Bad service

I am not happy with the service that I received from one of the employees that I received from a lady from the call center when I called to enquire about my credit card the lady was so rude & she talked over me.I have app**** for a credit card online & it was approved was advised that I'll receive my card within 5-7 working days & this was on the 10th June 2024 I waited nothing came a week later on Friday I decided to call the call center to enquire I got through to a nice lady who called the courier company only to realize that they had incorrect number was transferred to the courier company and was advised that they cannot update my number she transferred me back to the call center where I got threw to a very rude lady by the name of Matshebo or Matshego she told me that my card cannot be delivered to me it has to be sent to the nearest branch I agreed & a week later I still haven't received a call to go & pick up the card.The lady was very rude you can hear it in her voice.She doesn't deserve to work at customer care maybe some where else but not with people. I hope the business listens to the calls & hear how the agents speaks to us as clients.