TM
Thato M
1 reviews | Active since Feb 2019
13 Jan 2023, 23:21
Bad service
@standardbank we really have a problem with the branch at Jabulani mall,the service is really bad especially by the ATMs it’s always a long que and they don’t even have atm assistance so old people always struggle,they have no control of the lines don’t even priorities old people.it’s really bad please assist us
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Jan 2023, 08:04Good day Thato
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team has submitted an urgent escalation to the management team to look into this.
Please look out for a call.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team has submitted an urgent escalation to the management team to look into this.
Please look out for a call.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Jan 2023, 08:04
Official
Good day Thato
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team has submitted an urgent escalation to the management team to look into this.
Please look out for a call.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team has submitted an urgent escalation to the management team to look into this.
Please look out for a call.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
16 Jan 2023, 16:08Good Day Thato
The branch leadership have tried contacting you today with no avail, kindly provide a suitable time for them to contact you from 9am to 4pm during the week.
Kind Regards
Standard Bank Help Centre
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Standard Bank's reply16 Jan 2023, 16:08
Official
Good Day Thato
The branch leadership have tried contacting you today with no avail, kindly provide a suitable time for them to contact you from 9am to 4pm during the week.
Kind Regards
Standard Bank Help Centre
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TM
Thato M's updateReviewer Update
17 Jan 2023, 21:01I can be contacted anytime I saw an atm assistance but still and it’s a lil promising cause I was at the bank to deposit.we do banking everyday and it’s really good that service we get is good and appreciated
TM
Thato M's update17 Jan 2023, 21:01
Reviewer Update
I can be contacted anytime I saw an atm assistance but still and it’s a lil promising cause I was at the bank to deposit.we do banking everyday and it’s really good that service we get is good and appreciated
Standard Bank's replyOfficial
17 Jan 2023, 22:18Dear Thato
Thank you for writing back to us.
We have shared this information with our team.
We will be in touch with further feedback.
Thank you for writing back to us.
We have shared this information with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Help Centre
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Standard Bank's reply17 Jan 2023, 22:18
Official
Dear Thato
Thank you for writing back to us.
We have shared this information with our team.
We will be in touch with further feedback.
Thank you for writing back to us.
We have shared this information with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Help Centre
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