MR
Meshack R
1 reviews | Active since Jun 2017
11 Jan 2019, 11:41
Bad Service - Charge backs
I have lodged a complaint with Standard bank on the 19.12.2018 regarding unauthorized transaction on my account. I was told to complete a chargeback form which I did and send it back same day 19.12.2018 I received auto-response email confirming that if my query is not resolved in 5 days I should send further email to ********** which I did and till today I have not received a response. Earlier this week (07.01.2019 - 11.01.2019) I completed a complaint form online on their website and till today I have not received any email acknowledging my complaint.
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Standard Bank's replyOfficial
11 Jan 2019, 14:15 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply11 Jan 2019, 14:15
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***